Return and Refund Policy – Eden Naturals
At Eden Naturals, your satisfaction is our top priority. If you are not satisfied with your purchase for any reason, we are here to help you.
Return policy
Eligibility: Unopened and unused products can be returned within 3 days from the date of receipt.
Non-returnable products: For health and safety reasons, returns of opened or used products cannot be accepted.
Damaged or incorrect products: If you receive a damaged product or one that is not what you ordered, please contact us within 24 hours of receipt. We will send a replacement or a full refund.
How to submit a return request
Please send an email to:
📧 help@eden-naturals.com
With the order number and an attached photo of the product (if available).
Refund policy
Once the request is approved, the amount will be refunded to the original payment method within 5 to 10 business days.
Shipping costs
Shipping fees are non-refundable unless the error is on our part.
The customer bears all customs duties and taxes in their country.
The customer bears the cost of return shipping in case of a return.
For assistance
Don't hesitate to contact us via email:
📧 help@eden-naturals.com
